Return Policy

We strive to ensure our customers are 100% satisfied with their purchases. We understand that sometimes you might change your mind or have issues with a product. That's why we've made our return process as simple as possible for you.

Our Return Policy is designed to assist you with your return and to ensure a smooth process. The following guidelines apply to all returns and are in line with our commitment to customer satisfaction. Please read through them carefully before initiating a return.

Return eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Initiating a return

To initiate a return, please contact us through the form on the "Contact" page. If your return is approved, we will send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Return window

We accept returns within 30 days of the delivery date. Please note that we may have different return windows during specific seasons or promotional periods. We will communicate these exceptions on our website and through our newsletters.

Product condition

Returned items must be in the same condition that you received them, unworn or unused, with tags, and in its original packaging.

Return fees

Customers will be responsible for paying the return shipping costs. We will deduct the cost of return shipping from your refund. However, if the return is a result of our error, such as if you received a defective or incorrect item, we will cover the return shipping cost.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Please note that it may take some time for your bank or credit card company to process and post the refund.

Contact us

If you have any questions or concerns about our return policy, please contact us through the form on the "Contact" page. You can access the form by clicking on "Contact" in the footer of our website.